Refunds will only be accepted in the following cases:
■ The product I received was different from what I ordered, or the product was damaged during delivery.
■ If we inform you that there is an error in the price or description of the product you have ordered, and you do not wish to proceed with the order.
■ When there is a risk of significant delay in providing the product
■If there is a problem with the product
If the product you receive is defective or different from the product you ordered, we will promptly refund or exchange it upon request.
If the product is new and unopened and you apply for a return within 7 days of receiving it,
Conditions for non-returnable/exchangeable items
- If you do not apply for a return or exchange within 7 days of receiving the product
- If the product has been opened
- If the product shows signs of use, damage, or dirt
- If the product accessories are missing
- If the product is returned using a method other than that specified by our company
- If your order is marked as non-returnable on the product page or campaign page,
For inquiries regarding returns and refunds, please contact us via email at zipangri-store2021@outlook.jp